Refund policy

Sunara Inc. Non-Return and Non-Refund Policy

Effective Date: May 15, 2025

Overview

At Sunara Inc., we are committed to providing high-quality perishable goods, including our roasted and raw cashew nuts, to ensure customer satisfaction. Due to the perishable nature of our products, we maintain a strict Non-Return and Non-Refund Policy for all purchases made through our website (https://www.sunara.store/). This policy applies to all customers, including browsers, vendors, and merchants, and is incorporated into our Terms of Service (https://www.sunara.store/). By placing an order with Sunara Inc., you acknowledge and agree to the terms outlined below.

1. No Returns Accepted

Due to the perishable nature of our food products, Sunara Inc. does not accept returns of any items purchased through our website. This includes, but is not limited to:

Roasted cashew nuts (1 Kilo or 1.1 Pound variants)
Raw cashew nuts (1 Kilo or 1.1 Pound variants)
Any other perishable goods offered by Sunara Inc.

Perishable goods are susceptible to spoilage and cannot be resold or reused once shipped. To maintain food safety and quality standards, all sales are final upon delivery. We encourage customers to carefully review product descriptions, quantities (e.g., 1 Kilo for $24 or 1.1 Pound for $12), and shipping details before completing a purchase.

2. No Refunds Provided

Sunara Inc. does not offer refunds for purchases of perishable goods, except in the limited circumstances outlined in Section 3 below. This policy applies to:

All online orders, including one-time purchases and subscriptions (if applicable).
Orders canceled after processing has begun (see Section 4 for cancellation details).
Products damaged during shipping, unless verifiable proof is provided (see Section 3).

We strive to ensure that all products meet our quality standards at the time of shipment. However, due to the inherent risks of spoilage and contamination associated with perishable items, refunds are not feasible for opened, used, or delivered products.

3. Exceptions for Damaged or Incorrect Items

While we do not offer returns or refunds as a rule, Sunara Inc. will address the following exceptions on a case-by-case basis:

Damaged Products: If your order arrives damaged (e.g., packaging is compromised, affecting product quality), you must notify us within 48 hours of delivery by contacting support at https://sunara.store or calling (301)857-7884. You must provide:

Your order number.
Photographic evidence of the damage.
A brief description of the issue. Upon verification, we may, at our sole discretion, offer a replacement product of equal value, subject to availability, or issue a store credit. No cash refunds will be provided.

Incorrect Items: If you receive an incorrect product (e.g., raw cashews instead of roasted), you must notify us within 48 hours of delivery with the same documentation as above. We will arrange for a replacement of the correct item, subject to availability, or issue store credit. No cash refunds will be provided.

These exceptions do not apply to:

Products damaged due to improper storage or handling by the customer after delivery.
Minor packaging imperfections that do not affect product quality.
Customer errors in selecting product variants or quantities.

4. Order Cancellations

Orders may be canceled only before processing begins. Once an order is processed (typically within 24 hours of placement), it cannot be canceled due to the perishable nature of our products and the preparation involved. To request a cancellation:

Contact us at https://sunara.store or (301)857-7884 within 24 hours of placing your order.
Provide your order number and a cancellation request. If the order has not been processed, we will confirm the cancellation and issue store credit for the full amount. No cash refunds will be provided. If processing has begun, the order is non-cancelable, and our non-return, non-refund policy applies.

5. Customer Responsibilities

To ensure a satisfactory experience, we ask customers to:

Verify product details (e.g., roasted vs. raw, 1 Kilo vs. 1.1 Pound) before ordering.
Provide accurate shipping information to avoid delivery issues.
Store products according to provided instructions (e.g., in a cool, dry place) to maintain quality.
Inspect deliveries promptly and report any issues within 48 hours, as outlined in Section 3.

Sunara Inc. is not responsible for product quality issues resulting from:

Improper storage or handling after delivery.
Delays or mishandling by third-party shipping carriers beyond our control.
Customer errors in order placement.

6. Compliance with Health and Safety Standards

All Sunara Inc. products are prepared and packaged in compliance with applicable food safety regulations, including U.S. Food and Drug Administration (FDA) standards. We implement strict quality control measures to ensure products are safe and fresh at the time of shipment. This non-return and non-refund policy supports our commitment to maintaining hygiene and preventing contamination risks associated with returned perishable goods.

7. Contact Information

If you have questions about this Non-Return and Non-Refund Policy or need assistance with an order, please contact us:

Email: hello.sunarastore@yahoo.com
Phone: (301)857-7884
Address: 16192 Coastal Highway
Lewes, Delaware 19958 USA

Our team is available to address concerns and provide guidance on our products and policies.

8. Changes to This Policy

Sunara Inc. reserves the right to update or modify this Non-Return and Non-Refund Policy at any time. Changes will be posted on this page (https://www.sunara. store/non-return-non-refunded-policy), and the updated policy will take effect immediately upon posting. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy. We encourage you to review this page periodically.

9. Governing Law

This policy is governed by and construed in accordance with the laws of the State of Maryland, United States, as outlined in our Terms of Service.